Return & Exchange Policy of ZAIA Jewels

At ZAIA Jewels, we currently offer exchanges only. 

We do not accept returns or provide refunds.

Exchange Eligibility

1. Exchanges are accepted within 48 hours of delivery.
2. A clear, continuous unboxing video is mandatory for any exchange request. The video must begin before opening the sealed parcel and clearly show the package, shipping label, and product.
3. Exchange requests without a valid unboxing video will not be accepted.
4. Products must be unused, unworn, and in their original packaging.
5. Exchanges are subject to product availability.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and unboxing video.

Once the request is reviewed and approved, we will arrange the exchange as per our policy.

Please note: No returns, refunds, or exchanges will be accepted for products that have been worn, used, damaged after delivery, or do not meet the above requirements.

Thank you for shopping with ZAIA Jewels 🙏